FAQ

When is the job finished?

The order is finished as soon as customer and craftsman have confirmed this via "Meet&Greet".

Loading times, fetching spare parts, writing down invoice details etc. are part of the craftsman's working time.

If the price specification for spare parts is not available, the craftsman can make up for this from the office and release the entire order for customer confirmation later. 

Both must confirm the completion of the order within 24 hours at the latest.

What does the Function "Meet & Greet" mean?
Is it possible to adjust my technicians feedback later?
What should i do if I see deficiency later?
Can I estimate the total costs of the Job in advance?
How will it billed, if the Job crosses over the time zone with the extra charge?
What should I do if the Technician is late?
Can I pick up the Technician by myself?
What happens if i delay my payments?
Can I deduct the technicians costs from tax?
Do the loading and unloading efforts belong to the billing period of the technician?
How long seeks the Plattform a technician for you?
How much time do I have to confirm the Job offer of the Technician?
Why I was debited before the End of a Job?
Which criterias are important to set up an Job Task?
Can I define my prices for Job Task?
Cai I place the Job Task for weekends, public holidays?
How more does it cost a Job Task in evenings or on public holidays?
Which criterias are important for evaltuon of a Technician?
Which impacts do have your evalutions to Technicians?
Client cancells the confirmed Job Order with impacts
Client cancells the confirmed Job Order without impact
How long does it take to fullfill the registration for Clients?
What are the registration steps for Clients?
Bilomat and the billing for Clients
What should Client do if the Network quality is bad?
Written evidence for Client about spare Parts used by the Technician
Which payment methods are allowed for Fixario clients?
Is the unloading and loading time of the craftsmen included in the settlement time?

Sometimes the craftsman needs to bring his tools and materials from the car to the customer's apartment/house. This also applies to bringing them back after completion of the order.

These ways are part of the order and must be taken into account in the execution time.

Therefore, the start and finish of the work should be activated respectively before the unloading and after the final loading of the tools and materials.

What happens if client does not release the job finish?

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What is the "Meet & Greet" process?

The "Meet & Greet" process is a mutual confirmation of the beginning and the end of an assignment by the client and the craftsman. Confirmation is done in 2 different ways that lead to the same result:

- A confirmation by means of confirmation codes

In the Fixario-App (Android or iOS) the customer has the possibility to obtain a "Meet&Greet" code in the order folder. This code is displayed as a QR code and a 6-digit number. If the craftsman scans the code via his Fixario-App or types in the 6-digit number manually, the order is considered to be started or finished on both sides.

- A confirmation via email

If "Meet&Greet" cannot be executed immediately at the start or at the end of the job, e.g. if the craftsman still wants to determine the costs for the materials used at a later date, there is the possibility to initiate the "Meet&Greet" process via email. This can be done by the client as well as the craftsman. The other party will then receive a corresponding email with a confirmation link.

What happens if clent does not release the payment to the technician?

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What happens, if the client is not on site at agreed time to start the job?

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Can I take a break during exection of the job?

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Why is the communication to the client so importnat before job starting?

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Is it possible to change the order which has already been confirmed by the client?

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Is it wortwhile to execute more jobs via Plattform?

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Is it worthwhile to manage my orders via smart calender?

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Why are the good Client valuations important for technicians?

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Why it's so important to review constantly the calendar times?
Do I get new jobs orders into the calendar during working on the current one?
Which hourly prices are being used on the Plattform?
I disgree the client valuation about my service. What should I do?
Job Order cancellation with impact for Technician
Job Order Cancellation without impact for Technician
Is it possible to adjust my feedback later?
What should i do if my devices (smartphone, tablet etc) stopped working during the Job?
Why it takes so long to be paid out via Stripe for the first time?
How clients are being evaluated by Technicians?
Which impacts for Clients have evaltuons from Technicians?
Which documents and data are needed for Plattform registration of Technicians?
User Account
Why is it so important to update your User Account Profile constantly?
Stripe, payment processing
Which evidences of my qualification should I upload on the Plattform?
Why are the evidences of Technician qualifications so important?
Bilomat and the billing
What should I do if the Network quality is bad?
Written evidence about spare Parts used by the Technician
We high is the flat rate for travel costs of technician?
Which proof of qualification is required for my employees?
How do i register new technicians of the company on the plattform?
CONTACTS

Contact us

Frankfurt, HE 60598, Germany
contact@fixario.de